Refunds & returns

We grow every plant at Prime Plants ourselves and want it to thrive in your garden. Because these are live plant starts and every order is picked up in person in Odessa, FL, our policy is simple.

Check your plants at pickup

Please look over your order when you collect it. If anything isn't right — a damaged plant, a wrong variety, a missing item — tell us on the spot and we'll swap it or fix it right away.

Problems after you get home

If a plant has a problem within 7 days of pickup, email us at info@primeplants.co with your order details and a photo. We'll offer a replacement or a refund for that plant, at our discretion. Plants are living things, so we can't cover losses from transplanting, weather, pests or care after the first week.

Cancelling an order

• Cancel any time before your order is ready for pickup and we'll refund you in full.
• Orders not collected within 14 days of being ready may be cancelled. If we cancel an uncollected order, we refund it in full.
• If we can't fill your order — for example, a batch fails — we refund the missing items in full.

How refunds are paid

Refunds go back to the card or payment method you used at checkout through Stripe. Depending on your bank, they usually appear within 5–10 business days.

Questions

Reach us any time at info@primeplants.co. We're a small family nursery and we'll always try to make it right.